Our facility management industry is
an unexplored giant.
Any medium-sized or big corporation you can imagine contracts services of facility management providers to take care of their buildings and their employees through cleaning, catering, maintenance, security and many other services.
That’s why the industry’s digits are huge: the annual growth of the sector is 6,2%, forecasted to reach a turnover of 2 trillion USD in 2024.
Modernization of older buildings - construction of smarter facilities. Keeping up the pace of digitalization for building-users of the new era.
Big buildings, workplaces and facilities in general, are being modernized to connect to the digital world to enhance the wellbeing and requirements of people using the building. Also we, FM Innovators, need to innovate to keep us connected to the mindset of our employees and clients, work more efficiently, more cost-effectively and adding more value to the market.
Every day, new and smarter facilities are constructed for an ever-growing world population and we, FM Innovators, are here to care.
The core activities of an FM company
Facility management providers have large to vast workforces that are outsourced to their clients.
We combine two key activities: human resource management in all its aspects (labour costs, legal aspects, employee satisfaction, absenteeism, labour safety, planning, etc.) and in-depth knowledge on the outsourced activity itself.
A medium-sized facility management company may have 250 office employees in its headquarters, and 10.000 employees working at the premises of their clients.
A rise in people-centric technologies is globally redefining customer and employee experience, and the facility management industry does not want and can not be excluded from this process.
ID-Shift: from cost centre to value-driven service
Facility management was primarily considered a cost centre and not a value-driven service. It is now transforming from focusing on physical assets and fixed work routines to an emphasis on creating ideal outcomes for end-users and a positive work experience for its own employees.
The emergence of a work-culture that prioritises employee wellbeing is altering the aspirations tenants of buildings have. Businesses have realised that the quality of user experience that a facility delivers has a direct impact on workplace productivity, talent retention and sales.
In turn, these insights are driving preferences and perceived property value. Managing this shift efficiently and effectively by adopting the right technologies has become critical in the facility management industry.
Use Cases - An orientation on FM challenges
Cleaning: Data-driven cleaning
We would like to create new value through data-driven cleaning. Data-driven cleaning is one concrete example of the value that the IoT and advanced connectivity can create in the cleaning industry. By letting sensors throughout facilities collect data about visitor numbers, cleaning needs, and user experience in real time, service providers are empowered to improve their cleaning operations.
As static cleaning schedules are transformed into need-based work, the workforce can focus their time and attention on what is needed, where and when it is needed. Unnecessary tasks are eliminated and cleaning resources can be optimized, with managers being able to feel safe that no over- or under-cleaning takes place.
Cleaning: Robots and automation
We would like to take advantage of advent of robots and automation. Robots and automation allow the cleaning industry to augment the workforce to drive productivity and performance. In many industries, automation has already proven itself as a way to go further with existing resources, collect and deliver performance data, standardize mundane and routine tasks, create better jobs, and improve the lives of employees. With robots and automation, tomorrow´s cleaning industry will be able to automate manual, redundant work, freeing up staff to take on the more high-value work.
Food Service: Supply unchained
Collapsing barriers between consumers and production. From 2007 to 2017, the number of U.S. farmers markets grew by 100%, reaching 9,000 markets. The rise of consuming locally has been fueled by consumers’ demands for authenticity and curiosity.
These concerns extend from sustainable consumption to supporting small business, and are driven by a sense of pride, eco-preservation or convenience.
Food Service: Conveni-Tech, the demand for convenient and superior service
Meal delivery has grown 25 percent in the last three years and is expected to grow 14 percent by 2020. Now consumers expect quick, quality food at the tip of their fingers. Leading operators like Deliveroo will see lunchtime orders rise by 163 percent in the U.K. this year.
Sustainability: Energy efficiency
In a digital world, we would like to set up analytics to understand how that asset is working and how we can optimise its performance and work smarter.
IoT allows a building to evolve and self-upgrade over time by enabling the building to become dynamic based on real-time requirements. Today’s power of web and connectivity (IoT) eliminates the need for expensive wiring and installation so that the price of the smart hardware is often no longer a variable when implementing an IoT network into existing systems.
The full potential of an organisation’s energy efficiency will only be realised if people understand how their actions and behaviours impact the amount of energy that is used and wasted.
Sustainability: Waste management
Waste management and recycling program is an area that has the potential to present significant challenges for facilities managers, but a proactive approach can make a real difference.
A robust waste management plan anticipate problems before they have a significant impact on profitability and efficiency. Aside from the obvious bottom-line impact of overspending, there are also significant consequences for the environment, with much of the waste ending up in landfill.
We would like to identify the problems and solve them instantly through a proactive waste management approach and ensure to limit unnecessary waste generation.
Security & Access Control: Digital registration
Traditionally, access control has been understood as purely how people enter and leave the building.
In a digital world, Security & Access control is a holistic challenge that includes recruitment, screening and onboarding of people, as well as their permissions to access the physical building and digital assets.
The right identity management and technology gelling together seamlessly, allows an authorized person to walk into a building without their journey being interrupted.
Security & Access Control: Cyber vulnerabilities
While the digital transformation of built assets provides undeniable benefits, it also creates potential vulnerabilities. These digital security systems, and the buildings and information systems they protect, are themselves susceptible to new threats, and these digital and cyber events can have a far-reaching impact.
Today’s smart buildings are equipped with a range of IoT devices which automate much of the facility management processes, including lighting, heating, ventilation and air conditioning (HVAC), as well as lifts, escalators and security. As building management systems evolve into Internet-enabled building automation systems, they are much more susceptible to possible cyberthreats.
Maintenance: Data-driven maintenance
We would like to use big data analytics to identify correlations and patterns within existing operations and help facilities managers understand what went wrong (descriptive), what is going to happen if conditions remain unchanged (predictive) and what needs to happen to achieve an optimal result (prescriptive).
The real value of digital transformation is not collecting that data; it’s about analysing it and drawing out prioritised and actionable insights.
Analytics can assess, diagnose and predict when an asset failure could potentially occur so that we can intervene before it does, thereby reducing downtime and improving their asset resilience
Maintenance: Reactive vs predictive maintenance
We would like drive a change in the facilities management industry from today’s mostly reactive approach to a preventive approach using data and technology to optimize the performance of a customer’s estate and enhance the wellbeing of their people.
While engineering maintenance today is largely reactive and driven by human interaction, the digital transformation of infrastructure assets unlocks a new data driven approach. By comparison, a predictive repair approach instead detects an anomaly by monitoring essential operating parameters and checking for anything falling outside of tolerance, such as vibration within an air conditioning unit. Analytics identify the source of the anomaly and predict component failure.
Maintenance: The connected engineer
The advent of industrial 5G and the resulting boost to augmented reality capabilities, opens up new opportunities. We would like to explore a new service called the Connected Engineer through which field engineers equipped with mixed reality smart glasses can, quickly and conveniently, draw upon a wealth of up-to-the-minute data and additional expertise.
Combining augmented reality with wearables will allow our engineers to do the work they need to, hands-free, yet still have up-to-date asset data without having to carry documents, drawings or manuals, improving their asset resilience.
Maintenance: Deploy the Best-In-Class
• Leverage connected, smart systems. Smart, IoT-enabled sensors, sub load energy monitoring on meters, materials in use, automated systems.
Food Service: Youniverse - or how to be unique
With the rise of social media, what consumers do and eat has become one of the greatest forms of self-expression. It used to be all about fashion, but today, you characterize yourself by what you eat. ‘Gourmet’, ‘Michelin’, ‘Street Food’, ‘Vegan’ are not just buzz words, they help define a lifestyle. Going forward, expect design and marketing initiatives to encourage social media engagement as chefs serve up head-line dishes.
Food Service: Better business - also for the planet
Consumers are increasingly aware of the negative impacts that consumption has on the planet, society and ourselves. Around one-third of food produced for human consumption is wasted, resulting in more than one billion metric tons of food waste globally. As a result, governments, businesses and customers alike have started to push for a change in how we use our resources. Consumers are connected to brands with social or environmental value – those that benefit people, planet and society.
Food Service: The experience economy
Today, consumers are migrating from collecting things and stuff, to collecting surprising, unusual experiences. Today nearly 80 percent of millennials would choose to spend money on an experience or event over buying an object. We expects eating to collide with art, gaming, technology or theater with an increased use of virtual and augmented reality.
Inclusion & Diversity: Employ, Enable, Engage and Empower
Organizations must ensure that persons with disabilities are represented in their workplace. Beyond hiring, employers should implement practices that encourage and progress persons with disabilities
Leaders must provide employees with disabilities with accessible tools and technology and/or a formal accommodations program. Consider cultivating greater awareness through formal training programs for those without disabilities to learn about the tools and accomodations available for better integration across teams.
To foster an inclusive culture throughout the organization, companies must generate awareness-building through recruitment efforts, disability education programs and grass-roots-led efforts (for example, an employee resource group) and events.
Companies must offer mentoring and coaching initiatives, as well as skilling/reskilling programs, to ensure that persons with disabilities continue to grow and succeed. Persons with disabilities should occupy roles at all levels, including top leadership positions.
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